By Scott G.G.
All managers get saddled with ''problem'' staff at times; what units nice managers aside is how they take care of them. Drawing from real-life tales, this useful and funny consultant presents readers with sensible suggestion for dealing with a variety of tricky varieties, together with: * The very unlikely ''I''s: Incompetents, Idiots, and Imbeciles — clueless staff who easily don’t comprehend what they’re doing * The Bull within the workplace China store — the often indignant employee able to confront somebody and everybody * The Party-Time Performer — the worker who, even though nice with humans, always turns work-time into fun-time * I’ve received an issue — staff whose paintings is compromised via any of a number own demons, from drug and alcohol difficulties to emotional concerns From whiners and wastrels to the needy and nefarious, this booklet supplies readers the instruments they should deal with any kind of tough worker.
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Extra info for A Survival Guide to Managing Employees from Hell
Give Cindy some clear guidelines about what is or isn’t acceptable. Ω Don’t try to be so nice. Be firm when Cindy is doing something wrong and don’t let her get away with developing sloppy work habits. Ω Don’t let Cindy listen to pop music on the job, even if it doesn’t interfere with her typing. Explain to her that it doesn’t create a proper work environment. Ω Other? The basic problem here is that Douglas did not set clear enough limits from the get-go. He was the one who thought he would be helping someone out.
As a long-time employee, she has developed close relationships with other employees, making it not just a personal matter to fire her, but one that can affect the rest of the staff. The other employees have already been roiled by the revelations, which have, in effect, challenged your own way of running your business and opened up your decisions to employee input about the way things should be. Thus, an important first step is reasserting your control so employees recognize that no matter what Maggie has revealed about your payments and policies, you are in charge.
She didn’t understand how her negative attitude could be a problem and considered herself blameless. Looking back, Laurie wished she had sought to fire Noreen during her own honeymoon period when she was first hired and was given more leeway to reorganize the department. But when she did raise the issue to her peers in management—the controller, purchasing manager, and manufacturing manager—they expressed their concern that Noreen had a very important and difficult client, and she was the only one who could handle that client.